Frequently Asked Questions
Everything you need to know about your SEA-GULL timepiece.
Are SEA-GULL watches authentic and mechanical?
Yes, every SEA-GULL timepiece features an authentic, in-house mechanical movement, continuing our heritage of precision engineering since 1955.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 2 business days, and delivery usually takes 7-14 business days depending on your location and customs processing.
What is your return policy for watches?
We offer a 30-day return policy. The watch must be in its original, unworn condition with all protective films, tags, and packaging intact to qualify for a full refund.
Do SEA-GULL watches come with a warranty?
Every watch purchased through our official store includes a 2-year international warranty covering manufacturing defects and movement issues.
How should I maintain my mechanical watch?
To ensure longevity, we recommend winding manual watches daily and servicing automatic movements every 3-5 years. Avoid exposing your watch to extreme magnetic fields or heavy impacts.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.